CRYSTAL VIDA HEALTH

Privacy Policy
 

Last Updated: 3 June 2026

1. Introduction

Crystal Vida Health respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Crystal Vida Health collects, uses, stores, and discloses personal information when you visit our website, book services, complete forms, purchase programs, or otherwise interact with our business.

By using our website or engaging with our services, you consent to the collection and use of your information as outlined in this Privacy Policy.

2. Who We Are

Crystal Vida Health provides services including:

• Nutritional Medicine Consultations

• Personal Training

• VIDA Coaching

• The VIDA Method

• Online Programs

• Discovery Calls

• Educational resources and digital content

For privacy-related enquiries, please contact:

Crystal Vida Health
Email: crystalvidahealth@gmail.com
Website: www.crystalvidahealth.com.au

3. Information We Collect

We may collect personal information including:

Personal Information

• Name

• Email address

• Phone number

• Residential address

• Emergency contact details (where applicable)
  
  Health Information

Where relevant to the services provided, we may collect:

• Medical history

• Health conditions

• Symptoms

• Medications

• Supplements

• Exercise history

• Lifestyle information

• Nutrition information

• Health goals
   

Health information is considered sensitive information and is collected only where reasonably necessary to provide services.

Payment Information

Payments are processed through secure third-party payment providers. Crystal Vida Health does not store complete credit card information.

Website Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Pages viewed

• Website activity

• Cookies and analytics data
   

4. How We Collect Information
 

We may collect information when you:

• Book an appointment

• Complete an intake form

• Purchase a service or program

• Submit an enquiry

• Subscribe to emails

• Contact us directly

• Participate in coaching services

• Visit our website
   

5. Why We Collect Information
 

We collect personal information to:

• Provide consultations and coaching services

• Develop personalised recommendations and programs

• Manage bookings and appointments

• Process payments

• Communicate with clients

• Maintain client records

• Improve services and client experience

• Comply with legal and regulatory obligations

• Send relevant updates, educational content, and marketing communications where appropriate
   

6. Disclosure of Information
 

Crystal Vida Health does not sell personal information.

Personal information may be disclosed to trusted third-party service providers where reasonably necessary to operate the business, including:

• Wix

• Stripe

• Xero

• Email and communication providers

• Professional advisers

• Government authorities where required by law

We take reasonable steps to ensure that third-party providers maintain appropriate privacy, confidentiality, and security measures.

7. Storage and Security

Crystal Vida Health takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically using secure cloud-based systems and business platforms utilised by Crystal Vida Health.

While reasonable precautions are taken, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Retention of Information
 

Crystal Vida Health retains personal information only for as long as reasonably necessary to provide services, comply with legal obligations, maintain business records, and resolve disputes where required.

9. Access and Correction
 

You may request access to personal information held by Crystal Vida Health.

You may also request correction of information that is inaccurate, incomplete, or out of date.

Requests may be made using the contact details provided below.

10. Marketing Communications
 

From time to time, Crystal Vida Health may send newsletters, educational content, updates, or promotional communications.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in emails or by contacting Crystal Vida
Health directly.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Crystal Vida Health is not responsible for the privacy practices or content of third-party websites and encourages users to review their privacy policies separately.

12. Privacy Complaints

If you have concerns regarding how your personal information has been handled, please contact Crystal Vida Health in the first instance.

We will make reasonable efforts to investigate and respond to privacy-related concerns promptly.

13. Changes to This Privacy Policy

Crystal Vida Health may update this Privacy Policy from time to time.

The most current version will always be available on the website.

14. Contact

Crystal Vida Health

Email: crystalvidahealth@gmail.com
Website: www.crystalvidahealth.com.au